For your convenience, our most common customer questions are answered here. Not finding what you want? Reach us directly through our Contact Us page.
Q: How long does an artificial eye last?
A: Due to changes in the eye socket and the prosthesis, artificial eyes last approximately 5 to 7 years for adults, and 2 to 5 years for children. Some patients may require a new prosthesis in a shorter period of time due to eye socket changes, including those from surgical intervention. An artificial eye does not last forever and is not permanent. A prosthetic eye is custom fitted and custom painted for each individual patient at a particular time. The eye socket changes over time and either a new prosthesis or an adjustment to the existing prosthesis will be needed to accommodate these changes.
Q: Is it necessary to return to the ocularist’s office on a regular basis?
A: Regular visits are necessary to evaluate the fit and cosmetic appearance of your prosthesis. These visits are the only way we can assure the best fit possible for your prosthesis. The visits allow us to accommodate for any changes that may be needed. Routine re-surfacing and polishing of the prosthesis helps in appearance and comfort of a prosthesis for extended wearability, and it also significantly reduces the occurrence of infection.
Q: Do you offer a warranty?
A: The fee for a new prosthesis includes routine post-delivery care, including adjustments and polishes, for a period of one year at no additional charge.
Q: Will wearing a prosthesis hinder me from doing anything?
A: In most cases, wearing a prosthetic eye should not prevent you from performing your daily routine, activities, or occupation. We do recommend that you wear protective polycarbonate eyewear, especially while participating in sports, to protect your sighted eye.
PHYSICIANS – Frequently Asked Questions:
Q: How soon do you want to see pediatric patients?
When you feel the patient is ready. We generally recommend the following:
Enucleation – Same as adults, 3-4 weeks after surgery.
Congenital Anophthalmia – As soon as possible for consultation and expansion conformer therapy
Congenital Microphthalmia – As soon as possible for consultation and expansion conformer therapy.
Q: How many appointments does it take to have a prosthesis fabricated?
A new prosthesis usually takes approximately 3 appointments to fit and fabricate, depending on the case.
New out of surgery patients will require 1-2 additional visits for the fabrication and delivery of a temporary prosthesis.
Q: Do you need a prescription for every patient?
Yes, for all new or replacement ocular prostheses, scleral shells, and custom conformers.
On your Rx pad please write and fill in all that apply:
“Fit with new (left, right, or both) artificial eye, scleral shell, custom conformer, and or series of custom expansion conformers for pediatric patients”